Returning products can sometimes be a hassle, but at Timber Mouldings Direct, we strive to make the return process as simple and convenient as possible for our valued customers. We understand that sometimes products may not meet your expectations or requirements, and we want to ensure that you have a smooth experience when returning items.
Our return process is designed to be transparent and customer-friendly. Here's a step-by-step guide to help you understand how it works:
Step 1: Contact our Customer Support
If you wish to return a product, the first step is to get in touch with our dedicated Customer Support team. Email them at info@timbermouldingsdirect.co.uk and they will guide you through the return process. Our team is knowledgeable and ready to assist you with any questions or concerns you may have.
Step 2: Provide Necessary Information
When contacting our Customer Support, please provide them with the necessary information, such as your order number, the product you wish to return, and the reason for the return. This information will help us process your return request more efficiently.
Step 3: Receive Return Authorization
Once our Customer Support team has reviewed your return request, they will provide you with a return authorisation. This authorisation is essential for the smooth processing of your return. Please ensure that you receive this authorisation before proceeding with the return.
Step 4: Pack the Product
Before returning the product, make sure it is securely packed to prevent any damage during transit. We recommend using the original packaging if available. Include all the original accessories, manuals, and any other items that came with the product.
Step 5: Ship the Product
Once the product is packed, ship it back to us using a reliable and trackable shipping method. We recommend obtaining a tracking number for your reference. Please note that the shipping costs for returning the product will be your responsibility unless otherwise stated in our store policies.
Step 6: Processing and Refund
Once we receive the returned product, our team will inspect it to ensure it is in its original condition. If everything checks out, we will proceed with the refund process. The refund will be issued using the original payment method, and you will receive an email notification once the refund has been processed.
It's important to note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card provider.
At Timber Mouldings Direct, we value your satisfaction, and we strive to make the return process as hassle-free as possible. If you have any further questions or need assistance with your return, please don't hesitate to contact our Customer Support team. We are here to help!